Privacy Policy

This Privacy Policy explains how JoeAn Explosion-Proof Technology Co., Ltd. (“JoeAn”, “we”, “us” or “our”) collects, uses and protects personal information when you visit joean-ex.com (the “Website”) or contact us to request a quotation, technical information or product documentation.

We are the data controller for the personal information described in this policy.

1. Who we are

2. Information we collect

2.1 Information you provide to us

When you submit an enquiry form or contact us by email, phone or WhatsApp, we may collect:

• Your name
• Email address
• Phone or WhatsApp number
• Country / destination
• The content of your enquiry — for example the product, quantity, application, area classification (zone, gas group, temperature class), electrical data, thread standard, destination port and required lead time
• Any other information you choose to include in your message or attachments

2.2 Information collected automatically

When you browse the Website, our server and analytics tools may automatically record:

• IP address
• Browser type, version and language
• Device type and operating system
• Pages viewed, time of visit and referring page
• Cookie identifiers (see section 7)

3. Why we use your information, and our legal basis

Where the EU or UK GDPR applies, we rely on the following legal bases:

4. Cookies and similar technologies

The Website uses a small number of cookies and similar technologies. These fall into the following categories:

• Strictly necessary cookies — required for the Website to function, for example to remember your session and to protect forms against spam. These cannot be switched off.
• Analytics cookies — used to understand how visitors use the Website, such as which pages are most viewed. These are only set where you have consented, where consent is required by local law.
• Advertising cookies — where we run advertising campaigns, these may be used to measure which advertisements lead to enquiries. These are only set where you have consented, where consent is required by local law.

You can control or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the Website from working correctly.

5. Who we share information with

We do not sell your personal information. We share it only where necessary, and only with:

• Service providers that operate our Website and communications infrastructure — for example our web hosting provider, email service provider and analytics provider. These providers process information on our instructions.
• Logistics and freight forwarders, where an order needs to be shipped to you.
• Professional advisers, such as accountants and auditors, where required.
• Authorities, where we are required to do so by law, including customs and export-control requirements.

6. International transfers

We are based in China, and our service providers may store data in other countries. Where personal information protected by the EU or UK GDPR is transferred outside the European Economic Area or the UK, we put appropriate safeguards in place — for example the European Commission’s Standard Contractual Clauses — so that your information continues to receive an adequate level of protection.

7. How long we keep your information

• Enquiries that do not lead to an order — kept for up to 24 months from our last contact with you, so that we can pick up the conversation if you return.
• Customer and order records — kept for as long as the business relationship continues, and afterwards for the period required by Chinese accounting, tax and export-control law (generally 10 years for accounting records).
• Website analytics data — kept in accordance with our analytics provider’s retention settings, typically up to 14 months.

8. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Delete your information, where we no longer have a lawful reason to keep it
• Restrict or object to our processing
• Receive your information in a portable format, or ask us to send it to another organisation
• Withdraw consent at any time, where our processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email jasperhu@joean-ex.com. We will respond within one month. We may ask you to confirm your identity before acting on a request.

9. Security

We use technical and organisational measures to protect personal information against unauthorised access, loss or alteration. These include encrypted (HTTPS) transmission of form data, access controls on our internal systems, and limiting access to personal information to staff who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Children

The Website is intended for business and professional use. It is not directed at children, and we do not knowingly collect personal information from children.

11. Links to other websites

The Website may link to third-party sites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be highlighted on the Website.

13. How to contact us