Terms of Service

These Terms of Service (“Terms”) govern your use of joean-ex.com (the “Website”), which is operated by JoeAn Explosion-Proof Technology Co., Ltd. (“JoeAn”, “we”, “us” or “our”).

By accessing or using the Website, or by submitting an enquiry through it, you agree to these Terms. If you do not agree, please do not use the Website.

1. Purpose of the Website

The Website provides information about explosion-proof lighting, electrical apparatus, fans, conduit fittings and flexible conduits that we manufacture, together with general technical guidance on explosion protection. It is intended for business and professional users — engineers, procurement teams, contractors and distributors — and not for consumer use.

Nothing on the Website constitutes engineering, safety or legal advice for a specific installation.

2. Technical information, drawings and data

We work continuously to improve our products. We may change designs, materials, dimensions and specifications without notice. Where a specification must be guaranteed, it must be confirmed in writing in the order confirmation or contract.

3. Your responsibility for selection and compliance

Explosion-protected equipment is only safe when it is correctly selected for the environment it is installed into. You are responsible for:

• Confirming the area classification (zone, gas group and temperature class) of the installation, based on your own site assessment
• Confirming that the equipment you order is suitable for that classification, including the Ex marking, equipment protection level and ambient temperature range
• Confirming that the installation, inspection and maintenance are carried out by competent persons in accordance with the applicable standards and local regulations
• Confirming that the equipment satisfies the certification requirements of the country or region of installation

We are glad to assist with selection and to provide certificates and documentation, but final responsibility for fitness for a particular installation rests with you and your site engineering team.

4. Enquiries and quotations

• Information published on the Website, including any indication of price, is not a binding offer.
• An enquiry submitted through the Website is a request for information or a quotation, not an order.
• Quotations are indicative and valid for the period stated in them. Lead times are estimates given in good faith and may change depending on material availability and production scheduling.
• A contract is formed only when we issue an order confirmation that you accept, or when we otherwise confirm acceptance in writing.
• Order terms, including delivery, payment, inspection and warranty, are governed by the order confirmation or the contract signed by both parties, which prevail over these Terms if they conflict.

5. Intended use and misuse

Our products must be installed, operated and maintained strictly in accordance with the datasheet, nameplate, installation instructions and the applicable standards. Modifying equipment, substituting components, opening flameproof enclosures in a live classified area, or installing equipment outside its marked ratings or ambient range may destroy its explosion protection and can cause death or serious injury. Any such modification or misuse voids our warranty and is outside our responsibility.

6. Intellectual property

All content on the Website — including text, product photographs, technical drawings, logos and the overall design — is owned by us or licensed to us and is protected by copyright and other intellectual property laws.

You may view, download and print pages for the purpose of evaluating our products and preparing your own procurement documentation. You may not, without our written permission:

• Reproduce, republish or redistribute Website content for commercial purposes
• Use our product photographs or drawings in your own catalogue, website or marketing material
• Remove or alter any trademark, copyright notice or watermark
• Use our name, logo or product images in a way that suggests endorsement or partnership

Third-party names, brands and trademarks mentioned on the Website, including the names of end users or project operators, remain the property of their respective owners and are referred to for descriptive purposes only.

7. Availability of the Website

We aim to keep the Website available and accurate, but we do not guarantee uninterrupted or error-free operation. We may suspend access for maintenance, or withdraw or change any part of the Website, at any time and without notice.

8. Links to third-party websites

The Website may contain links to third-party sites, including messaging services such as WhatsApp. We do not control those sites and are not responsible for their content, availability or practices.

9. Limitation of liability

To the extent permitted by law:

• The Website and its content are provided on an “as is” basis, and we make no warranty that the content is complete, current or error-free.
• We are not liable for any indirect, incidental, special or consequential loss, including loss of profit, loss of production, plant downtime or loss of business opportunity, arising from your use of the Website or from reliance on the information published on it.
• Our total liability in connection with the Website is limited to the amount you paid us, if any, for the products or services giving rise to the claim.
• Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, or for fraud.

10. Indemnity

You agree to indemnify us against claims, losses and costs arising from your misuse of the Website or of our products, or from your breach of these Terms.

11. Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

12. Changes to these Terms

We may revise these Terms from time to time. The version published on the Website at the time of your use applies, and we will update the “Last updated” date whenever we make changes. Continued use of the Website after a change means you accept the revised Terms.

13. Governing law and disputes

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law rules. Disputes arising out of or in connection with these Terms or your use of the Website shall be submitted to the competent court at our place of business in Wenzhou, Zhejiang Province, China. Where the parties have signed a contract containing a dispute-resolution clause, that clause prevails.

If any provision of these Terms is found unenforceable, the remaining provisions continue in effect.

14. Contact